The top five concerns for an event organiser /planner when dealing with a new event agency would be as follows: Concerns: First, making sure the staff are reliable and show up on time; Second, that they have the right skills and training for roles like registration or ushering; Third, providing enough people to cover unforeseen needs or last-minute changes; Fourth, ensuring the team understands the event brand and guest experience expectations; and Fifth, having clear communi