Making Bursars and Managers happy!

Assurance points for Oxford College Bursars / Managers when commissioning Wave Staffing

1. Legal, safeguarding and compliance

“All our staff have verified right-to-work status, with documentation available for audit on request.”
“For roles involving contact with children, young people or vulnerable adults, we can supply appropriately DBS-checked staff and provide evidence in advance.”
“We are familiar with collegiate event protocols and align our practices with University policies on welfare, conduct and complaints handling.”
“Our Team leaders are briefed on safeguarding, confidentiality and on-site escalation procedures before each college event.”

“We carry full public liability and employers’ liability insurance, and we are happy to share certificates as part of onboarding.” Hiscox Insurance.
“Our terms clearly set out responsibilities and indemnities; we do not expect colleges to assume unreasonable liabilities for agency staff.”
“Cancellation, minimum numbers and variation terms are designed around the realities of college events, where guest numbers can change at short notice.”
“For major events, we can agree service-level expectations in writing so both parties are clear on standards and response times.”

“We operate a transparent pricing structure with clear hourly rates, premiums and minimum shifts, so there are no surprises on the invoice.”
“We invest in training and supervision to reduce no‑shows and performance issues, saving your internal team time and cost.”
“We are set up to work smoothly with purchase order systems and college finance processes for efficient payment and reporting under our University Supplier number.”

“Our teams are specifically trained for Oxford and collegiate service styles, including formal dinners, ceremonies, receptions and VIP occasions.”
“We carefully brief staff on your dress code, service standards and house rules before they arrive on site.”
“Discretion is central to our culture: staff are instructed to be attentive yet unobtrusive around Fellows, students, alumni and high‑profile guests.”
“Where possible, we provide continuity by sending the same core Team leaders and staff back to your college for repeat events.”

“We plan proactively for peak periods such as graduation, matriculation and conference seasons, so you are not left searching for last‑minute cover.”
“Every event has a named Wave contact responsible for staffing levels, punctuality, and real‑time problem solving.”
“Our on‑site Team leaders manage breaks, standards and staff rotation so your catering and events teams can focus on the guest experience.”
“We welcome pre‑event briefings and post‑event debriefs to refine how we work with your lodge, catering, and events office over time.”

For any college or department events needing front of house staff, talk to Wave Staffing