Conference: Case study

Overview

Masters Events - Transform Trauma Oxford 2025 (TTO)

TTO is Europe's largest trauma mental health and wellbeing conference

With: 4000 attendees, and 50 speakers

At a number of iconic Oxford venues including

Examination Schools, Oxford Town Hall , The New Theatre, Trinity College, Exeter College, The Sheldonian Theatre and The Divinity School.

Client Objectives

• Deliver a welcoming and efficient registration process for all delegates.

• Maintain clear communication channels for attendees and organisers.

• Ensure smooth operations for daily event opening and closing at all locations

• Provide a professional, approachable team aligned with TTOs values

Wave Staffing's Approach

As Oxfordshire’s leading event staffing provider, we deployed a hand-picked team of event professionals. Their approach included:

• Assigning experienced team leaders to coordinate staff and act as liaisons with the event organisers.

• Staffing various locations with staff trained in registration, hospitality, and attendee support.

• Implementing a structured shift system to ensure consistent coverage throughout the conference period.

  
  

Key Roles Provided

Role	Responsibilities
Team Leaders	Oversaw staff, coordinated logistics, main point of contact
Registration Staff	Managed check-in, distributed materials, answered attendee questions
Event Support	Assisted with set-up, guided guests, handled opening/closing duties

Outcome / Client feedback

Post event review details

Name of organisation: Masters Events

Event: Transform Trauma Conference 2025

Marking - Enquiry and planning stage

Staff knowledge: 5

Response time to enquiry: 5

Flexibility of staff: 5

Helpfulness of staff: 5

Site visit? Yes

Health and safety guidance: 5

Further feedback: None at all, Abi and Freya were incredibly helpful throughout

Marking - Event day(s)

Helpfulness of staff: 5

Flexibility of staff: 5

Knowledge of staff: 5

Presentation of the venue: 5

Cleanliness: 5

Location: 5

Accessibility: 5

AV equipment: 5

Technical support: 5

Security services: 5

Comments:

I cannot stress enough how supported we, the Masters Events team, felt in the hands of the team and every member of staff at the Sheldonian who contributed to the running of the event were incredibly helpful throughout, consistently going above and beyond to assist us, especially during the busiest moments.

We will keep coming back again and again, and it is always such a pleasure working with you. It genuinely brings tears to my eyes to see how incredible the team is, and how much care and dedication you put into everything you do.

From the team at Masters, THANK YOU!

Conclusion

Wave Staffing’s involvement was instrumental in the success of TTO 2025.

With experienced team leaders and event staff we ensured operational excellence, allowing organisers and attendees to focus on meaningful connections and impactful conversations. 

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