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It's all about the 1st ten minutes....events that is!

Writer: Wave Staffing Editor Wave Staffing Editor
Feb 252 min read

Updated: Mar 1




When Wave Staffing provide event staff for an event, the first 10 minutes of the final briefing from the client, are crucial for ensuring a smooth and successful event.


This critical period sets the tone and prepares the event team for what's to come. Here's our breakdown of what typically occurs during this time:


Original Brief Review


The client begins by quickly revisiting the original event brief. This includes:


  • Reiterating the event's objective and vision

  • Confirming the event timeline, schedule, and break periods

  • Reviewing key details such as venue layout and guest expectations


Last-Minute Changes


Next, the client addresses any last-minute adjustments


  • Updates to the guest list or VIP/Speaker arrivals

  • Modifications to the event flow or programming

  • Changes in staff assignments or responsibilities agreed at the time with the Wave staffing Team Leader.


Process for Handling Challenges


The client then outlines the protocol for dealing with unexpected issues:


  • Establishing a clear chain of command for decision-making - Client / Team Leader / Staff

  • Identifying key personnel for specific types of problems (e.g., technical issues, guest concerns)

  • Setting up a communication system for quick problem-solving with the Wave Team Leader either direct, via WhatsApp or 2-way radio on larger venue sites.


Event Staff Responsibilities


The briefing continues with a concise overview of individual and team roles:


  • Specific duties for each staff or event team member

  • Expectations for customer service/experience and professionalism throughout the day.

  • Reminders about our staffing " what can I do next " ethos.


Final Check and Questions


In the last few minutes, the client:


  • Conducts a quick uniform and appearance check

  • Answers any final questions from the event staff team.

  • Provides a motivational message to energise the team for the day.


Conclusion


By covering these essential points in the first 10 minutes, it ensures that the event staff are well-prepared, aligned with the client's vision, and ready to handle any challenges that may arise during the event. 


This thorough briefing process contributes to Wave Staffing's reputation as a reliable and professional event staffing company in Oxfordshire.







 
 
 

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